Professional Refresher

Social and Emotional Intelligence
Module released January 2022 | CPD time: 1.25
Improving our social and emotional intelligence can be hugely beneficial, both personally and professionally. While it can help us develop in our careers through increasing our empathy and attention for others, it can also encourage us to handle a variety of situations calmly, reaching conclusions that benefit everyone concerned. In this module, we introduce the basic concepts of social and emotional intelligence, the science behind it, how it can be practised, and how it can be learned.
1. Introduction
2. The Key Components to Emotional Intelligence
3. Emotions
4. Social and Emotional Intelligence in Financial Services
5. Practicing Emotional Intelligence, and its Possible Risks
Module Test