Professional Refresher

Managing Conflict in Everyday Life
Module Released July 2022 | CPD time: 0.75
The potential for conflict is all around us – in relationships, the workplace, in social environments and in almost any human interaction. Personal conflicts can lead to broken relationships, the threat of legal action and the risk of verbal attacks or worse. Understanding the root causes of conflict, how to de-escalate challenging situations and resolve disputes effectively are, therefore, essential life skills. This module introduces some key concepts and techniques to help you achieve this.
1. Sources of Conflict
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2. Conflict Escalation
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3. De-escalating Conflict
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4. Resolving Conflict
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Module Test
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